Airport

New Zealand

New Zealand

Frequently Asked Questions │ Looking4Parking

  • [back to top] What happens if my flight is delayed?

    Delays aren't usually an issue. We provide your flight number to the car park you book with so that they can track the progress of your return flight and be aware of when to expect you. If your delay results in an extra day or extra days' parking being required, additional charges may be levied by your chosen car park in some instances.

  • [back to top] Are the drivers fully insured?

    Anyone responsible for moving your vehicle while it is parked with any of our suppliers will be covered by the appropriate insurance.

  • [back to top] How will I receive confirmation of my booking?

    When you make a booking with Purple Parking, you’ll be asked to provide us with an email address. We then use this to send you a confirmation email containing your unique booking reference number, details of your airport parking and directions to the car park. If you book a Meet & Greet parking deal, we’ll also provide you with the chauffeur hotline number.

  • [back to top] I haven't received my confirmation email

    All our emails are automatically generated and sent instantly, the reason your email may have not come through is that your mail server may have blocked the email. Please check your junk mail filters before contacting us and requesting us to resend the email to a different email address.

  • [back to top] How does Meet & Greet parking work?

    When you’re around 20 minutes from the airport - ring the chauffeur hotline number provided in your confirmation email. The chauffeur will direct you to the drop off point - usually right outside the departure terminal. On your return, your vehicle will be brought to meet you outside arrivals. Find out more about our Meet & Greet parking services.

  • [back to top] Can I speak to a real person about my booking?

    Yes of course. Our customer service team is available to answer any questions Monday to Friday 9am to 5.30pm (Exc. Bank Holidays). Just call 03333 441 935. While we’re closed on Saturday and Sunday currently, if you email help@purpleparking.com. someone will get back to you ASAP.

  • [back to top] How do I change the details of my booking?

    If you need to make a change to your booking, please let us know as soon as possible on 03333 441 935. Depending on the airport parking deal you’ve booked, we may be able to make the change free of charge provided you let us know in enough time. You can also email us at help@purpleparking.com.

  • [back to top] Can I get in touch with the car park directly?

    In general, airport car parks prefer not to deal with customer bookings directly - that’s why they’ve appointed us to act for them. If you have any questions, please feel free to contact our customer service team on 03333 441 935. We’ll be happy to get in touch with the car park on your behalf if we can’t answer your question for you.

  • [back to top] How do I find the car park?

    Full directions to each car park are available on the 'More Info' pages of our search results. Once you make a booking, you’ll also receive full details and directions to your chosen car park in your confirmation email. If you’re still not sure, feel free to call us on 03333 441 935 Monday to Friday 09:00 to 17:00.)

  • [back to top] How far is the car park from the airport?

    That depends on which car park you go for. Many of our On-Site parking deals are just minutes from the departure terminal, whereas some Park & Ride packages may be a short bus ride away. Distances and travel times to the departure terminal are given for each product in our search results.

  • [back to top] How do I get a quote?

    Getting a quote from us couldn’t be easier. Just pop your dates of travel and desired airport in the booking form and click ‘Get Quote’. Our system will then bring you back a full list of competitive airport parking deals. A quick way to find the booking form is to click the Purple Parking logo at the top of the page and this will return you to the home page.

  • [back to top] How can I find out more about Purple Parking?

    If you’d like to know more about us and what we do, please feel free to email us at help@purpleparking.com.

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